shipping and return

Shipping/Return Policy

SHIPPING / RETURN POLICY

Thank You for ordering with The B- Hive Extensions & More! 

  1. How long is processing, shipping, and handling?

Processing takes 1-2 Business days for your order to be shipped out. Processing occurs Monday-Friday. (If you ordered on Friday your order will be processed on the next business day which is Monday.)

Regular Flat Rate Shipping is 3-5 Business days depending on your location. 

Express shipping is 1-2 Business days depending on your location. All Express Orders are shipped out the same day as long as the order is placed before 1pm central time. 

International Shipping is 5-7 Business days depending on your location.

All Packages Delivery is with the USPS.

 

  1. When will my tracking number start to update?

After receiving a tracking email, Shipping Activity will become available after 24hrs. Please Track Your Package at www.USPS.com. Your Tracking Number will come to your email from PayPal. Please check your spam folder if you don’t see it inside your inbox. If you haven’t received a tracking number after 3 days from placing your orders please contact customer service at 951-515-8461.

 

  1. Can I make changes to my order?

To insure a quick delivery all orders are processed daily, So orders cannot to be altered or changed once your payment is complete.

 

  1. May I return my order?

Yes, we are pleased to offer a return policy on unopened hair extensions within SEVEN (7) DAYS within you receiving your order. We find that we have very low return rates and we are proud of the high quality hair extensions that we offer. However, we understand that there may be a case in which you need to return or exchange your order and we are more than happy to accommodate returns and exchanges on hair extensions that have not been opened, worn or tampered with!

You must contact us first before refunding your package at 951-515-8461 During Business Hours Or Email (thebhiveextensions@yahoo.com) within the seven (7) day return period. All The B-Hive Extensions must be shipped back unopened in it's original packaging and the packaging must not be defected in any way or a return will not be issued. Human hair extensions are considered a hygienic product. Therefore, we do not offer returns or exchanges if The B-Hive Extensions hair seal on the packaging has been broken!

 

  1. When will I receive my refund?

 A full refund, excluding the original shipping cost, will be issued to your original payment method after we have received, inspected and confirmed that the returned hair extensions were not opened and The B-Hive Extensions security seal was not broken. Refunds are normally returned back to your bank Card within 24-48Hrs.

 

  1. May I make a exchange?

Yes, you can make an exchange within SEVEN (7) DAYS. The B-Hive Extensions & More seal MUST NOT be Broken! The hair MUST NOT be unwrapped, Uncombed, Not Brushed, No fingers ran through the hair, worn, or altered in any way for an exchange!! If the hair is altered we will return the hair back to you.

All Sales are final on custom coloring. 

 

Ship your Exchange/Refund it to: 

The B- Hive Extensions & More

Please attach a note inside your package including your order number.

You are responsible for all return or exchange shipping costs and we recommend that you send your return with a tracking number because The B-Hive Extensions & More will not be responsible for lost returns. We recommend that you DO NOT use UPS to send your return as they charge very high brokerage fees to clear the parcel which we will not be responsible for. 

Our Business Hours Are Monday-Friday 10AM-6Pm CENTRAL TIME Saturday 10AM-12PMnoon CENTRAL TIME, Sundays-CLOSED 

If your have any questions or concerns please feel free to call us during Business Hours at 951-515-8461 Or Email Us at TheBHiveExtensions@yahoo.com